ABB industrial automation president Peter Terwiesch said remote services and digital solutions could make a major contribution to keep people safe, production running and critical supply chains and economic livelihood preserved.
He said ABB was working with customers to ensure the access to field operators and service engineers who could not be on site at this time by delivering control room livestreams, operational insights, process data and key performance indicators to users sheltering at home.
Customers can access a suite of ABB remote-enabled solutions including remote condition monitoring of critical assets; augmented reality maintenance support; online tools for training and spare parts stocking; and self-diagnoses that mitigate risk to assets, processes and security.
Much of this is delivered to customers through ABB Ability Collaborative Operations, a suite of digitally enabled solutions and services, and its network of Collaborative Operations centres around the globe.
With 24-7 access, ABB domain experts and data scientists use digital technologies to help customers monitor assets, processes and risks; jointly derive insights from data; suggest mitigating actions; and provide critical remote assistance to help keep production running.
"We are committed to support our customers to run their operations safely, to keep the lights on, keep people connected, and help us all to weather this storm, together," Terwiesch said.