Roy Hill's truth

PILBARA iron ore miner Roy Hill has awarded cloud-based business process management software provider Promapp a contract to support its drive for continuous process improvement.
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Promapp is helping Roy Hill streamline its business processes.

Noel Dyson

Promapp’s software is designed to make it easy to create, navigate, share and manage business processes.

Roy Hill has grown to more than 1600 employees across Western Australia to support its operations.

The company has encouraged a knowledge-based organisation centred around innovative thinking.

Increasingly, however, Roy Hill’s 20 different departments have operated a diverse range of systems to manage processes.

These included Visio as well as Atlassian Confluence as the organisation’s content management system, which incorporated a built-in process manager plug-in called Gliffy.

Roy Hill manager business systems Jay reso said the company knew it could manage everyday processes more effectively and wanted to streamline its business operations.

“By breaking down departmental silos through consistent process mapping we’ll be able to identify process improvement opportunities and maximise margins on a sustained basis,” he said.

“Ultimately the key benefits will be providing a single source of truth that is in line with our process and governance strategy for streamlining business operations and driving effective operations.”

The company wanted a simple but feature rich business process management tool that was easy to use without extensive knowledge.

It also wanted to standardise its approach to capturing processes and procedures and improve accessibility and the consistent execution of processes.

Reso said Promapp was chosen for several reasons including its ease of use, the centralised knowledge repository and its cloud-based deployment.

“At the same time Promapp was a great fit as part of our strategy to utilise technology and capability to future proof our business with a focus on integrating business systems, processes and technology to achieve maximum efficiency,” he said.

Roy Hill’s operations consist of a conventional open pit, bulk mining operation from multiple production benches, a 55 million tonne per annum wet processing plant, a 344km single line heavy haul railway, and a two-berth iron ore port facility at Port Hedland.

The port facility can receive, stockpile, screen and export 55Mtpa of direct shipped iron ore as lump and fines.

The company’s Perth-based integrated corporate headquarters and remote operations centre integrates its operations, marketing and corporate services functions.

The central component of the ROC is the control room, which houses the demand chain team responsible for the operational planning, scheduling and execution of production activities across all areas of operations.

Being cloud-based Promapp lets teams suggest improvements and update processes in real time.

For example, if a remote operator updates a process with a recommended improvement in the Pilbara region, the ROC team in Perth will be able to immediately view and act on the process.

Promapp will be progressively deployed at Roy Hill over the next 12 months and will initially support a supply system optimisation project across eight different business functions.

The project is trying to ensure productivity and availability is optimised in line with demand in areas such as equipment reliability.