INTERNATIONAL COAL NEWS

Downer ups the customer service in tough times: CEO

DOWNER'S Mining business continues to work closely with customers and is now providing asset mana...

Lou Caruana

This article is 10 years old. Images might not display.

Downer is sticking with its profit guidance for the current 2016 financial year of NPAT of $190 million, he said.

“The flow-on impact of low commodity prices on business investment and operating expenditure has required us to work even more closely with our customers,” Fenn said.

“We are becoming more efficient, better at what we do and we have continued to build our customer base.

“Our ‘relationships creating success’ program has been received very positively by our customers and our people. Being customer-centric and helping our customers succeed has never been more important to our business.”

In February this year Downer introduced a new organisational and reporting structure to better align to its customers.

“Our Mining division, which has seen revenue fall due to contract completions and volume reductions, continues to perform well and remains the contract miner of choice in Australia,” Fenn said.

“During the year, we were awarded an expanded contract with Fortescue Metals Group at Christmas Creek, a two year contract extension with BMA at Blackwater in Queensland and a two year contract for underground mining services at the Cobar copper mine in New South Wales.”

TOPICS:

Expert-led Insights reports built on robust data, rigorous analysis and expert commentary covering mining Exploration, Future Fleets, Automation and Digitalisation, and ESG.

Expert-led Insights reports built on robust data, rigorous analysis and expert commentary covering mining Exploration, Future Fleets, Automation and Digitalisation, and ESG.

editions

ESG Index 2025: Benchmarking the Future of Sustainable Mining

The ESG Index provides an in-depth evaluation of the ESG performance of 60+ of the world’s largest mining companies. It assesses companies across 10 weighted indicators within 6 essential ESG pillars.

editions

Automation and Digitalisation Insights 2025

Discover how mining companies and investors are adopting, deploying and evaluating new technologies.

editions

Mining IQ Exploration Insights 2025

Gain exclusive insights into the world of exploration in a comprehensive review of the top trending technologies, intercepts, discoveries and more.

editions

Future Fleets Insights 2025

Mining IQ Future Fleets Insights 2025 looks at how companies are using alternative energy sources to cut greenhouse gas emmissions