Mincom means happy customers for Banpu

THAILAND’S largest coal company, Banpu, has called on the services of global industry software provider Mincom to streamline its customer delivery process using technical mining products.

Claire Svircas

Banpu has implemented three solutions from Mincom’s Intelligent Mining Solution suite: Mincom MineMarket, Mincom MineScape and Mincom CCLAS.

Banpu group senior vice-president of corporate services Sathidpong Wattananuchit said the goal behind the installation of the software was to ensure effective and efficient management of all aspects of the company’s mining operations from mine modeling and mine planning, to laboratory information management for quality control, through to contract delivery of coal.

“Since implementing Mincom’s mining solutions we have seen consistent business improvement that has supported increased mine site profitability,” he said.

“Mincom solutions give us complete visibility of schedules and quality. We know where our coal is at any given time, which lets us set realistic expectations for our customers.

“We can predict almost down to the hour when ships will arrive.”

Mincom global director of mining vertical Gordon Melvin said with operations in Thailand, Indonesia and China, Banpu wanted to track production figures on a daily basis to meet their KPIs and give a clear picture of what is happening throughout the entire operation, so the Mincom MineMarket program was brought in to track production.

Meanwhile, Melvin said the Mincom CCLAS lets Banpu manage consistency in coal standards across its operation and the Mincom MineScape allows Banpu to predict where to mine, based on geological modeling.

“Banpu is one of the most complex users of Mincom MineMarket in the world, due to the complexity of using barges to transport coal more than 700km to the port, in order to meet the shipping needs of its customers," he said.

Banpu and Mincom plan to showcase the efficiencies of Mincom’s solutions with a range of partnership initiatives, including hosting visits to a Banpu Indonesia site.