Located south of Mackay city, the new premises include two large workshops, a machine shop, paint bay, a high-bay warehouse and office facilities.
Sandvik Mining and Construction(SMC) managing director Rowan Melrose said the Mackay region, which is one of the two largest coal export regions in Australia, is strategically important for both the Australian coal mining industry and Sandvik Mining and Construction.
“Sandvik’s role in the coal supply chain in the Mackay region is very significant,” he said.
“Sandvik is involved from literally the “point of the pick” to the last point of contact as the final product is loaded onto a ship for the export market.
“Not only do we manufacture and supply the products, we also offer services to our customers to help ensure our products are operated effectively and efficiently and then ultimately repaired and overhauled in facilities that we see here today.”
Consisting of more than 3000 square metres of workshop floor space, the new branch facilities allow Sandvik to carry out a full range of rebuild and repair work on a wide variety of equipment.
Workshop 1, which can carry out strip and rebuild on anything up to large continuous miners, has two 20 tonne cranes, a 5t auxiliary crane, and 1000 volt power supply so we can do complete testing and diagnostics.
Workshop 2, which can carry out a wide range of fabrication work, also incorporates a paint bay that is also capable of handling large continuous miners.
Other service facilities include a machine shop, field service support storage, a separate 15m by 9m washbay with high pressure hot and cold water and a brake-testing area.
A high-rise warehouse has capacity for over 6,000 line items, and combines what were previously two storage facilities – ensuring faster parts supply and more efficient operations.
“SMC’s Australian business has three core operating platforms. They are safety, service and leadership, and it is new facilities like this Mackay customer service centre that help support these platforms,” Melrose said.
“Our ambition is to provide a “zero harm” operating environment, a modern and open facility where our ability to support and service our customer requirements is optimised and where our employees can enhance their training and professional development.”